Support

Happy to help. Most questions are answered below. If not, send a note and you'll get a reply.

Get in touch

Email us with your question, your device, and your iOS version, and we'll get back to you.

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Common questions

Where are my files stored?

On your device, in Trove's own storage. There's no account and no server. Nothing leaves your phone or iPad unless you share it or back it up to your own iCloud Drive.

Is there a subscription or any ads?

No subscription and no ads. You shouldn't have to pay rent on your own files, or look at ads to reach them.

How do I bring files in?

Tap the + button. You can import from the Files app and iCloud Drive, save straight from the web with the built-in browser, bring in photos and videos, receive AirDrops, or use "Save to Trove" from the Share menu in any app.

How do I share files out?

Touch and hold a file (or select several) and use Share, or save a copy back to Files or iCloud Drive. You can also open a file directly in another app, or print it.

How do I back up my library?

Tap the ••• menu and choose Backup & Restore. You can make an encrypted, password-protected backup and save it to iCloud Drive or Files. Restore brings it all back on a new device.

I forgot my app passcode or backup password. Can it be recovered?

No. For privacy, there's no recovery. The app passcode and backup passwords never leave your device, so no one (including us) can reset them. If you forget the app passcode, deleting and reinstalling the app clears it, but that also removes files stored in the app, so keep a backup.

Does it work without an internet connection?

Yes. Everything except the web browser works completely offline.

Does Trove collect any of my data?

No. There's no tracking and no analytics. The App Store privacy label reads "Data Not Collected." See the privacy policy for details.